customer services

• Delivery: 30 miles


• 24 hour emergency service


• Evaluation of client for specialized products


• Evaluation of client's home for wheelchair accessibility


• Evaluation of client's feasibility for wheelchair transport


• Labor for warranty repair of defective products


• Pick-up and delivery of product


• Monitoring use of product


• Billing of primary or secondary payer sources
• AARP
• Aetna
• Alliance
• Blue Cross/Blue Shield
• Care First (All included)
• Care Improvement Plus
• Champus
• Corvel
• Coventry
• First Health
• GEHA PPO
• Homelink
• MAMSI
• Mail Handlers Benefit Plan
• Maryland Medical Assistance
• MDIPA
• Medicare
• Optimum Choice
• Tricare for Life
• Tricare Prime Network


• Rework of denied claims


• Follow-up with physicians (progress and compliance)


• User compliance reports


• In-store health clinics


• Cleaning of equipment


• Loaner products while client's product is in for service


• Respiratory health education to seniors in assisted living centers


• Provide oxygen conserving devices for client's ease of portability of O2


• Additional O2 tanks are provided to Medicare patients at no additional charge. Assignment is determined on a case by case analysis